Returns and refunds

At the door: open the parcel in front of the rider. Wrong item, wrong size, damaged — refuse it and pay nothing.

After delivery, within 7 days: if the item is not as described, damaged, or faulty on arrival, open a return from your order page (or WhatsApp us the order number and two photos). We arrange the courier pickup. Once the seller has the item back, you're refunded to the way you paid.

Not returnable unless damaged or wrong: innerwear, cosmetics that have been opened, perishable food, custom-made items, digital goods. Change-of-mind returns are at the seller's discretion and shown on the product page.

Who pays return delivery: the seller when the item was wrong or damaged; the buyer for change of mind where the seller accepts it.

Disputes: if a seller refuses a valid return, PrimeHat decides and refunds you directly where the claim is upheld.

See also: Delivery and charges · Trust and safety