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Help

Answers to what buyers ask most, one page each. Can't find yours? See the FAQ or contact us.

  • Delivery charges and times

    PrimeHat delivery: 1–3 days in Dhaka and 2–5 days elsewhere, through Steadfast, Pathao and RedX, with tracking on every parcel.

  • How to order

    Ordering on PrimeHat takes five steps and a phone number: pick the product, add to cart, enter your address, choose how to pay, confirm. No app and no account password needed.

  • How you can pay

    How you can pay on PrimeHat: the ways checkout offers, when a seller asks an advance, and what we don't accept.

  • Returns and refunds

    Return a PrimeHat order within 7 days if it's wrong, damaged or not as described; you're refunded once the seller receives the item.

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