PrimeCommerce
Dispatch to your courier from the order.
PrimeCommerce books the parcel with your courier from the order itself. It keeps the consignment and tracking number, takes the stock off the shelf in the same step, and follows the parcel until its cash is matched. Use your own courier accounts, or ship on PrimeHat's.
Your courier accounts, or ours
On Free every order ships with PrimeHat. Grow and up connect as many as you need.
Who collects the cash and what each way needs: Shipping on PrimeHat.
Dispatch and label
- Dispatch one order, or pick many and dispatch them together.
- The parcel is booked with the courier, and its consignment id and tracking number are kept on the order.
- The stock leaves the shelf in the same step, so your stock is right the moment the parcel is booked.
- If you ask for confirmation before dispatch, an order waits for your confirmation before it can go out.
- Print the A6 parcel label from the order.
Live status, for you and the buyer
The courier sends its updates as they happen, and PrimeCommerce also asks: every 10 minutes while a parcel is new, every 30 minutes after that. Each update shows on the order. The buyer follows the parcel on Track Order, with a plain status such as In transit, Out for delivery or Delivered, never the courier's raw wording.
Cash on delivery you can match
On your own courier account, a delivered cash-on-delivery parcel becomes money the courier owes you. To check what the courier pays:
- Import the courier's statement as a CSV.
- Start with the dry run: lines that match a delivered parcel, lines that match nothing, and lines where the amount differs. Nothing is saved yet.
- Apply it. Every matched parcel is marked settled.
The Earnings page shows each courier's figures: delivered, collected, settled, and still owed.
When a delivery fails
- Every failed attempt is counted on the parcel.
- Retry: the order records it and tells you how to ask the courier for another attempt.
- Mark it coming back: the Returns screen expects the parcel, so you receive it and decide what happens to the stock. See Returns.
- Partly delivered: the units the buyer took are paid for, and the rest come back to you.
Couriers you can connect
Connect a courier account in Settings → Couriers with the keys from its merchant panel. They are tested with the courier before they're saved, stored encrypted, and never shown back.
Coming next
Rules that choose the courier for each parcel. Follow it on the changelog.
Frequently asked questions
No. With Ship with PrimeHat, parcels go out on PrimeHat's courier accounts once our team has verified your pickup address. If you want your own rates, connect your own account in Settings → Couriers. See Shipping on PrimeHat.
The parcel is on PrimeHat's courier account, so the courier pays the cash it collects to PrimeHat. For what happens next, see Shipping on PrimeHat.
Nothing is written off by itself. That parcel simply isn't settled: it stays in what the courier still owes you on the Earnings page until a later statement pays it. A statement line that matches none of your delivered parcels shows as unmatched in the dry run.